Important Delivery information

Our aim is the following: Orders placed before 12 midday on Sunday are produced and dispatched that week and sent on an overnight service by courier for you to receive on Friday. But please be aware that we are a small business so at busy periods this may change, we will send an email confirmation on the day of order to inform you of your delivery date.
If a specific date is required please add a note in the special instructions box.

Please ensure you provide a delivery address where you are going to able to receive the parcel and a safe place to leave if not.

Vork Pie Packaging

I have sourced a chilled packaging box which is as environmentally sound as I can. The boxes are made from recycled/recyclable card and the insulation is also made from recycled/recyclable paper. The ice packs can be re-used for picnics/pack lunches etc. The brown paper in your parcel is recycled/recyclable or the bubble wrap is biodegradable. The packaging tape is bought from the green stationary company so is either made from recycled plastic or made from brown polypropylene, rather than PVC. Polypropylene/PP is regarded as the ‘green’ plastic, as no harmful chemicals are used in its manufacture and,if incinerated, it only produces carbon dioxide and water.

Terms & Conditions

Pie-Eyed Kitchen strives at all times to provide the best quality products, using the finest ingredients, and offer the highest standards of customer service.

All products sent through mail order are carefully packaged to ensure they arrive with the customer in optimum condition. In the unlikely event anything arrives and appears to have been damaged in transit, you must notify Pie-Eyed Kitchen within 24 hours of receipt of the parcel.

Refunds will be granted for an item if it is damaged beyond a reasonable state but photographic evidence will be required, which must be received within seven (7) days of the original delivery – any such images can be mailed hard copy to Pie-Eyed Kitchen postal address or, preferably, emailed as JPEGs to hello@vorkpie.co.uk

At all times, the utmost care is taken to ensure all products are of the highest quality but if you are dissatisfied with your purchase, on reasonable grounds, please contact Pie-Eyed Kitchen within seven (7) days and Pie-Eyed Kitchen will process a refund. Again, photographic evidence will be required as above.

Please note, refunds such as this can only be provided for products which have been returned to Pie-Eyed Kitchen. The customer will be responsible for the cost of any such returns and you should obtain proof of postage.

Pie-Eyed Kitchen will not issue any refunds for lost or damaged items when they have been ‘signed for’ by someone other than the designated recipient(s) – for example, a receptionist, caretaker, concierge etc. If a customer has provided instructions for a ‘safe’ leaving place and any items are subsequently lost or damaged, Pie-Eyed Kitchen will not issue any refunds in this instance either.

Pie-Eyed Kitchen cannot be held responsible for delivery delays which arise as a result of any parcels being incorrectly sorted at the Post Office/courier depot or delays which occur due to inclement weather conditions, such as ice, snow, flooding etc or acts of God.

Your statutory rights are not affected by any statement contained in this text or elsewhere on this website. By placing an order with Pie-Eyed Kitchen through this website, or any other medium, you are agreeing to the terms as stated.

Contact

Pie-Eyed Kitchen, Unit E15, Langham Park, Lows Lane, Stanton By Dale, Derbyshire, DE7 4RJ. hello@vorkpie.co.uk

Vork Pie is a registered trade mark No. UK00003150935
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